For defective merchandise, we must be notified within 24 hours of acceptance of delivery. The defective merchandise must be returned at our cost and a replacement will be shipped to the same address at no charge once we receive the defective merchandise and verify the defect.
Unused merchandise can be returned in original package within 15 days of acceptance of delivery for full credit, provided we receive notice within the specified time frame. Purchaser pays shipping.
Used merchandise is not returnable – this would include urns that contain cremated remains.
For pre-arrangement services, per the law, funds are refundable at any time in full, provided signed, written notice by the purchaser is mailed to us. This cannot be done via e-mail.
For prompt service, call us at: 1-800-622-8358.
This Internet Refund/Return Policy was last updated in June, 2007.